Koze Head Spa & More - Waxing Policy

Introduction:

At Koze Head Spa & More, we strive to provide a comfortable and professional waxing experience. This policy outlines our procedures and expectations to ensure your safety and satisfaction.

Consultation & Preparation:

  • Please inform your esthetician of any allergies, medications, or skin conditions prior to your service.

  • For best results, hair should be at least 1/4 inch long.

  • Please arrive with clean skin, free of lotions, oils, or deodorants in the area to be waxed.

Service Expectations:

  • Our estheticians use high-quality wax designed for sensitive skin.

  • Some discomfort or redness is normal after waxing.

  • We maintain strict sanitation practices and use disposable materials.

  • We reserve the right to refuse service to anyone with irritated or compromised skin.

Aftercare:

  • Avoid sun exposure, hot showers, saunas, and swimming for 24-48 hours after waxing.

  • Do not apply lotions, deodorants, or makeup to the waxed area for 24 hours.

  • Avoid touching or scratching the waxed area.

  • Use a gentle, fragrance-free moisturizer to soothe the skin.

  • Exfoliate regularly after 48 hours to prevent ingrown hairs.

Contraindications:

  • Waxing is not recommended for individuals using acne medications such as Accutane, Retin-A, Spicolactone, or other strong topical medications.

  • Clients with sunburns, rashes, or open wounds should not be waxed.

  • Please inform your esthetician if you have any concerns or medical conditions.

Cancellations & Rescheduling:

  • Please provide at least 48 hours' notice for cancellations or rescheduling.

  • Failure to provide adequate notice may result in a cancellation fee.

  • No-show appointments will be charged a 50% of the service.

Payment:

  • A non-refundable deposit is required to secure your appointment.

  • The remaining balance for your service is due at the time of your appointment.

Liability:

  • While we take every precaution to ensure your safety and satisfaction, we are not liable for any allergic reactions, skin irritations, or other complications that may arise.

By scheduling an appointment, you acknowledge that you have read and agree to these policies.