Koze Head Spa & More - Booking Policy

Appointment Booking & Deposit:

• To secure your appointment at Koze Head Spa & More, we require a non-refundable deposit at the time of booking: $50 for services over $70, 50% for services under $70, and $100 for all Permanent Makeup (PMU) services.

• This deposit will be applied towards the total cost of your scheduled service.

• Appointments are not considered confirmed until the deposit has been received.

• For group bookings of 3 or more clients, please contact us directly at [952-236-0265] to schedule your appointment and determine the required deposit amount. Group deposits will vary based on the services and number of clients.

• Minors (under the age of 18) will need a guardian present to sign the waiver.

Booking for a Minor:

• If you are booking an appointment for someone under the age of 18, a legal guardian must be present during the appointment to sign the necessary waiver.

Your Health & Safety - When to Reschedule or Postpone Your Appointment:

"Your health and the health of our staff are our top priorities. To ensure a safe and comfortable environment for everyone, please review the following guidelines:

Reschedule Your Appointment If You Are Experiencing Any of the Following:

• Contagious Illness Symptoms:

  • Cold or flu-like symptoms (cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea).  

  • Fever (high temperature).  

  • Any other contagious illness symptoms, including skin rash, scabbing, or swollen lymph nodes.

• Recent Exposure:

  • If you have been exposed to someone with cold or flu-like symptoms or a confirmed contagious illness within the last 5 days.

• High-Risk Considerations:

  • If you are part of a high-risk or vulnerable population as defined by the CDC, please consider postponing your appointment.

Important Information for Waxing Services:

• To ensure your safety and the best possible waxing results, please inform your Beauty Advisor of any:

  • Conditions (e.g., Rosacea, Eczema).

  • Medications (e.g., Retin-A, Retinol, Vitamin A, antibiotics, Benzoyl Peroxide, blood pressure medication, Accutane).

  • Recent procedures (e.g., peels, microdermabrasion within the past month, eye surgery within the last 6 months).

  • Allergies or sensitivities.

Cancellation Policy:

• We understand that unforeseen circumstances may arise. We kindly request that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations made with less than 48 hours' notice will result in a charge of 50% of the scheduled service price.

• Cancellations must be made by calling [Phone Number].

No-Show Policy:

• Failure to show up for your scheduled appointment without any prior notice will be considered a "no-show."

• No-show appointments will result in a charge of 50% of the scheduled service price.

• Future appointments may require an increased deposit or pre-payment.

Late Arrivals:

• Please arrive on time for your scheduled appointment. Arriving late may result in a shortened service or the need to reschedule.

• If we are able to perform a shortened service, you will still be charged the full price of the original scheduled service.

• If we must reschedule due to your late arrival, you will be charged 50% of the scheduled service.

Payment:

• The remaining balance for your service is due at the time of your appointment.

• We accept [List Payment Methods].

Our Commitment:

• We strive to provide exceptional service and appreciate your understanding of our booking policies. These policies are in place to ensure that we can accommodate all of our valued clients.

Contact Information:

• For any questions or to schedule a group appointment, please call us at 952-236-0265.