Koze Head Spa & More - Head Spa Shampoo Policy

Introduction:

At Koze Head Spa & More, we offer a deeply relaxing and therapeutic head spa shampoo experience. This policy outlines our procedures and expectations to ensure your comfort and satisfaction.

Consultation & Preparation:

  • A brief consultation may be conducted to understand your hair and scalp concerns.

  • Please arrive with your hair as free of heavy styling products as possible.

  • Inform your technician of any scalp conditions, allergies, or sensitivities you may have.

Service Expectations:

  • Our head spa shampoo service includes a relaxing scalp massage, cleansing, and conditioning.

  • We use high-quality, professional hair care products.

  • The service may involve warm water, steam, and/or essential oils.

  • Please communicate any discomfort or preferences to your technician during the service.

Service Limitations:

  • Please note that our head spa shampoo service focuses on cleansing and relaxation. We are unable to perform intricate braiding or complex hairstyling during this treatment.

Aftercare:

  • Avoid using harsh styling products immediately after the service.

  • Follow any specific aftercare instructions provided by your technician.

  • Regular head spa shampoo treatments can promote scalp health and hair growth.

Contraindications:

  • Individuals with severe scalp infections or open wounds should avoid this service.

  • Clients with known allergies to specific ingredients should inform their technician.

  • If you are unsure about whether this service is right for you, consult with your doctor or dermatologist.

Cancellations & Rescheduling:

  • Please provide at least 48 hours' notice for cancellations or rescheduling.

  • Failure to provide adequate notice may result in a cancellation fee.

  • No-show appointments will be charged a 50% of the service.

Payment:

  • A non-refundable deposit is required to secure your appointment.

  • The remaining balance for your service is due at the time of your appointment.

Liability:

  • While we take every precaution to ensure your safety and satisfaction, we are not liable for any allergic reactions or scalp irritations that may arise.

  • By scheduling a head spa shampoo appointment with Koze Head Spa & More, you acknowledge that you have read and agree to these policies.